General Support
For students, parents, teachers and admins — we respond within one business day.
Contact Us
Talk to the team behind Smart AI Campus.
Get in touch
How to Reach Smart AI Campus
Pilot enquiries, procurement questions, support tickets or feature requests — pick the channel that fits and we'll route it correctly.
In-App Help Tickets
Already on Smart AI Campus? Open Settings → Help & Support in the app — your account context is attached automatically.
Institutions & Procurement
Pilots, multi-campus rollouts, security questionnaires and pricing for schools, colleges and universities.
Privacy & Data Requests
Exercise your data rights, request deletion or report a privacy concern. We honour requests in line with applicable law.
Security Disclosures
Found a vulnerability? Report it responsibly. We'll acknowledge within 48 hours and credit you on resolution.
Partnerships & Press
Integrations, media coverage and ecosystem partnerships across the EdTech space.
Need help fast?
Raise a Ticket From Inside the App
For the quickest response, raise a ticket from inside Smart AI Campus. Your role context, institution, device fingerprint and recent activity are attached automatically — so support can resolve your issue without back-and-forth.
- Open the Smart AI Campus app on your device.
- Tap the ? on any screen, or go to Settings → Help & Support.
- Pick a category (Attendance, Login, Device Reset, Parent Linking, Other) and describe the issue.
- The ticket is routed to your institution's admin or our team, depending on the topic.